Delivery information


Royal Mail Delays

As our main delivery service is Royal Mail in the UK, unfortunately you may currently experience a delay in receiving your purchases. We are very sorry for this but please be assured that there is no delay on our side and the vast majority of orders are still being shipped on the same working day. We only send dispatch confirmations once we have handed packages to Royal Mail, but if you have any doubt, please contact us and we will try to locate orders that may have not yet arrived.

Important Information for our EU Customers

In light of the new trading relations between the UK and the rest of the European Union, there are changes to how we send your order after 31 December 2020. No import duty will be charged on your order by the customs authorities of EU countries.

However you may be charged import VAT on orders over €22 after 1 January 2021 and until 30 June 2021. Each country sets their own VAT on products like tea and teaware so we suggest checking first with your local customs authority to find out the exact rates. In case you are charged import VAT, your local post office is likely to charge an additional processing fee, which varies from country to country. We are collating information on how different countries process our parcels through their customs and will hopefully be able to provide a further update soon. As with any international orders, any duties, import taxes and additional fees charged by your post service and customs authority remain your responsibility and we cannot be held liable for these.

The VAT import rules will change again for the whole of the EU after 1 July 2021 and we are looking at possibilities of simplifying the process so you are not charged extra fees.

Unfortunately we had to increase all DHL shipping rates to EU countries in line with the extra ‘Brexit Surcharge’ being levied by DHL.

International shipping delays

We are sending out international orders as normal. Please note that our Standard International Post does not have tracking. We strongly advise choosing Tracked Post at this time as it provides tracking and speeds up the delivery. We strongly advise to review country specific International Incidents Update by Royal Mail. If your order is time-sensitive, please choose the DHL shipping option.

COVID-19

At present, our business is operating as normal however please place orders before 14:00 for same day dispatch. We are dispatching orders on a daily basis and you should not face any significant delays or problems in receiving your order. Our deliveries are carried out by Royal Mail in the UK and local postal services internationally. We are currently aware of postal delays in certain areas (both in UK and internationally) so please be patient in case your parcel is delayed.

If your order is time sensitive, we strongly recommend choosing the DHL shipping option. This is a next day delivery service within the UK. International DHL parcels are generally delivered within 1-7 days depending on destination country. It is the quickest and most efficient service available and it is currently not as impacted by delays as normal post.

All our international customers should check with their local postal service in case there are reported local delays or limitations. For an updated non-exhaustive list of international service suspensions and delays, please refer to this page on Royal Mail’s website. At this moment we strongly recommend using international tracked delivery option.

If you have any questions, please do not hesitate to ask contact@curioustea.com prior to placing your order.

We are constantly monitoring and reviewing the situation. We are following all current government guidelines and have introduced additional measures throughout our business to ensure safety of both our customers and our staff.

DHL delivery

We offer UK and International delivery via DHL as an express shipping option. The shipping fee is dependent upon destination country and the amount will be automatically calculated at checkout. The shipping fee is fixed so no matter how big or small your order is, it will stay the same. Delivery timeframe ranges from 1 to 7 working days depending on destination country and remoteness of your address. Most DHL parcels are delivered next working day within Western Europe. We included prices to some of the more popular destinations for your reference below:

  • £6.50 to addresses in the UK (next working day delivery, please check out your order by 15:00).
  • £20 to USA.
  • £20 to Belgium, Ireland, Netherlands.
  • £22 to France, Germany.
  • £25 to Australia, Czech Republic, Denmark, Finland, Hungary, Italy, Spain, Sweden.
  • £26 to Canada, Iceland, Israel, Norway, Switzerland.
  • £30 to Japan, New Zealand, Singapore, South Korea, UAE.
  • £20-£30 to most other European countries.
  • £25-£40 to rest of world.

In certain cases DHL may charge an additional remote area delivery fee in addition to the standard delivery cost. In such case we will contact you to either request payment of any additional fees levied by DHL or to change your delivery options.

DHL delivery is currently not available to Russia due to limitations set by the Russian Customs Authority.

Postage fees

We have a simplified postal fee structure that offers free delivery on all of our tea for all of our customers anywhere in the world, subject to a minimum spend:

  • free delivery to UK on any order of £20 or over, otherwise just £1.
  • free delivery to Europe on any order of £60 or over, otherwise just £4.
  • free delivery to Rest of the World on any order of £80 or over, otherwise just £6.
  • free delivery to USA on any order of £120 or over, otherwise just £7.50.

Free standard UK delivery is via Royal Mail 48 post. You can upgrade any UK delivery to Royal Mail 24 for just £1.

All our international deliveries are send via Royal Mail Standard (Airmail) post. You can upgrade any international delivery to a tracked service for only £5 per order. This is typically either Royal Mail International Tracked & Signed, Royal Mail International Tracked or Royal Mail International Signed depending on destination country.

Due to fragile nature and value all our Yixing tea pots are shipped only via the DHL shipping option. Delivery options follow DHL pricing above.

Our monthly subscription boxes follow a different structure. Subscription boxes are sent by standard mail in the UK (free) and Royal Mail Standard (Airmail) post within Europe (£3.00 per box) and the Rest of the World (£5.00 per box).

UK
 Basket under £20Basket £20 or moreTeawareSubscriptions
Royal Mail 48£1.00FreeDHL shipping onlyFree
standard shipping only
Royal Mail 24£2.00£1.00
DHL£6.00£6.00
Europe
 Basket under £50Basket £50 or moreTeawareSubscriptions
Airmail£4.00FreeDHL shipping only£3.00 per box each month
airmail only
Tracked£9.00£5.00
DHL£18.00£18.00
Rest of World
 Basket under £80Basket £80 or moreTeawareSubscriptions
Airmail£6.00FreeDHL shipping only£5.00 per box each month
airmail only
Tracked£11.00£5.00
DHL£25.00£25.00
USA
 Basket under £120Basket £120 or moreTeawareSubscriptions
Airmail£7.50FreeDHL shipping only£5.00 per box each month
airmail only
Tracked£12.50£5.00
DHL£17.00£17.00

Packaging information

All our teas come packed in resealable zip foil and kraft pouches. These pouches are designed to keep the light out and to keep the tea airtight and away from moisture and odours. These are perfect for short term or long term storage of any of our teas to keep them fresh and away from harmful elements.

Packing our teas in slim resealable zip pouches also provides us with greater packaging flexibility and leads to reduced shipping costs for our customers. Smaller orders (around 1-10 10g sample pouches or 1-4 full size 50g pouches) are typically sent out in flat Large Letter packaging. This packaging is designed to fit through most letter boxes, allowing for delivery with your usual post. Larger orders are sent as Small Parcels.

If you have any special delivery instructions, please provide that information in the Order Notes when you place your order. Alternatively please email us on contact@curioustea.com with your order details and we will take care of the rest!

Delivery times

Your order will be typically dispatched within 1-2 working days of an order being placed. In most cases however, your order will actually be dispatched same or next working day unless we are particularly busy. All expedited orders (such as Special Delivery and International Tracked) will be given priority and we always endeavour to dispatch same or next working day. You will receive an order dispatch email when your order is on its way.

Delivery within the UK from the date of dispatch typically takes 1 working day for Royal Mail 24 and 2-3 working days for Royal Mail 48. All of our orders are dispatched from London so the actual delivery times may vary.

International delivery aims are 5-10 working days for Europe and 10-20 working days for the Rest of the World. Unfortunately we do see occasional delays with our deliveries, especially due to customs checks and formalities within the destination country. International tracked deliveries may sometimes be delivered faster than Standard Airmail post. We always fill out the relevant customs paperwork if required by the destination country. You should not have any problems buying small amounts of tea for personal use but if you are unsure about importing tea to your country, please contact your local customs office. If you have any queries, you can always email us on contact@curioustea.com with your details and we will do our best to assist!

Free tea samples!

Ordering from Curious Tea is a fun and rewarding experience! We provide a complimentary tea sample on orders over £20 (excluding gift orders, selection boxes and subscriptions). We will try our best to tailor the complimentary tea sample to your order and try not to repeat anything that you might have tried previously. If you have any special requests, you can submit those in the Order Notes when you place your order. Bigger orders do get more samples!